English for Hotel and Tourism: “Checking into a hotel“ by LinguaTV

What you will learn: • checking in a guest • politely expressing confusion(путаница) • apologizing for booking errors • compensating the guest • explaining hotel services and amenities • initiating small talk • giving directions glitch - is a problem which stops something from working properly or being successful. [INFORMAL] authentic [ɔː’θentɪk)=real upgrade- If someone is upgraded, their job or status is changed so that they become more important or receive more money. val